Terms & Condtions
Terms and Conditions for Shekya.com
Effective Date: October 8, 2024
Welcome to Shekya.com. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from Shekya.com, you agree to be bound by these Terms. Please read them carefully.
1. General Information
Shekya.com is an ecommerce platform operated by Shekya & Co Limited, based in Dar es Salaam, Tanzania. We sell cosmetics and beauty products within Tanzania and globally. All transactions on our website are governed by these Terms.
2. Eligibility
To use our website and services, you must be at least 18 years old or have the consent of a parent or legal guardian. By using Shekya.com, you confirm that you meet this requirement.
3. Account Registration
You may create an account to use certain features of our website. You are responsible for keeping your account details, including your password, confidential. Any activity on your account is your responsibility. Please notify us immediately if you suspect unauthorized use of your account.
4. Orders and Payment
- Order Acceptance: All orders placed through Shekya.com are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing, or issues with payment.
- Payment: Payment is required at the time of order placement. We accept credit/debit cards, mobile payments, etc.
- Pricing: All prices on Shekya.com are in TZS and are subject to change without notice. We strive to ensure accuracy but are not responsible for pricing errors.
5. Shipping and Delivery
- Shipping Locations: We ship products within Tanzania and worldwide.
- Delivery Time: Delivery times vary based on your location. Estimated delivery dates will be provided at checkout.
- Shipping Charges: Shipping fees depend on the destination and the size of the order. These charges will be clearly indicated during the checkout process.
- Customs and Duties: For international orders, customers are responsible for any customs duties or taxes imposed by their country of residence.
6. Returns and Refunds
- Returns Policy: We accept returns within 2 days of delivery, provided the product is unused, unopened, and in its original packaging. To initiate a return, please contact us at info@shekya.com.
- Refunds: Upon receiving and inspecting the returned product, we will issue a refund to your original payment method. Shipping fees are non-refundable.
- Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 2 days of delivery for a replacement or refund.
7. Product Descriptions
We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions, colors, or other content on Shekya.com are 100% accurate, complete, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
8. Intellectual Property
All content on Shekya.com, including logos, images, text, and product designs, is the intellectual property of Shekya & Co. or its licensors. You may not use, reproduce, or distribute any content from our website without our express written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Shekya.com and its owners, employees, or affiliates shall not be liable for any damages arising out of or related to the use or inability to use our products or services, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
10. User Conduct
By using Shekya.com, you agree to:
- Use the website only for lawful purposes.
- Not engage in any activity that could harm the website, its users, or Shekya.com.
- Not attempt to interfere with our website’s security or operational features.
11. Governing Law
These Terms are governed by the laws of the United Republic of Tanzania. Any disputes arising from these Terms or your use of Shekya.com shall be resolved in the courts located in Dar es Salaam, Tanzania.
12. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms, please contact us at:
Email: info@shekya.com
Address: Dar es Salaam, Tanzania
