Help Center
Returns & Exchange Policy
Last updated on October 8th, 2024
At Shekya, customer satisfaction is our priority. If you receive a defective product, we are here to help with our simple returns and exchange policy.
Eligibility for Returns
- We accept returns for products that have manufacturing defects or were damaged during delivery.
- Timeframe: You must notify us of the defect and request a return within 1 day (24 hours) of receiving your order.
How to Initiate a Return
To begin the return process, please contact us via:
- Call: +255-761-590-344
- Email: info@shekya.com
Please include your order number and a detailed description of the defect.
Return Process
Once we receive your request and confirm the issue, we will provide instructions for returning the defective product.
- All products must be returned in their original packaging and condition, including any accessories or free gifts.
- Return shipping costs will be covered by Shekya for defective items.
Exchanges
- If the product is eligible for an exchange, we will ship a replacement to you once the defective item is returned and inspected.
- Exchanges are subject to product availability. If an exchange is not possible, you will be given the option for a refund.
Refunds
In the case that a return is accepted but an exchange cannot be made, we will process a refund.
- Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned product.
Non-Returnable Items
Please note that we do not accept returns for products that are not defective or damaged. For hygiene and safety reasons, cosmetic products cannot be returned once opened.
Need Help?
For further assistance or questions regarding our returns and exchange policy, feel free to reach out:
- Call: +255-761-590-344
- Email: info@shekya.com
We’re here to ensure that you are completely satisfied with your purchase.
